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Are you passionate about client management and acting in a supportive role? In the newly appointed role as Customer Success Manager, you will play an important role in driving growth and expanding our market presence with our energy tech platform for green industries. Don’t miss the opportunity to be part of an international environment, a highly motivated team and in entrepreneurial and growing company in the energy sector.

The Role

In the role as Customer Success Manager, you will be a key contact for our valued clients in the market. Your mission will be to cultivate strong relationships, understand their unique needs, and guide them in maximizing the value they derive from our deep-tech energy management system. Market focus will be Nordics but also include other European markets in the future.

You will work closely with Head of Business Development and our organization to ensure seamless onboarding, training, and ongoing support. Your proactive approach to customer success will contribute to our mission of revolutionizing the power industry.

Your key responsibilities:

• Build and nurture relationships with clients, becoming a trusted advisor and advocate.
• Lead the onboarding process for new clients, providing comprehensive guidance on platform usage and best practices.
• Identify upsell opportunities, nurture them and communicate needs to Head of Business Development and Product Management.
• Develop and maintain product guides, case studies, and customer success stories.
• Collaborate with internal teams to address client needs, concerns, and feedback, driving continuous improvement.
• Proactively anticipate, gather, and analyze client feedback to inform product development of potential enhancements.
• Monitor platform usage and performance to ensure an optimal client experience.
• Serve as the voice of the customer within the organization, advocating for their needs and influencing product strategy.

As Customer Success Manager, you will report to CEO based in Iceland. We are currently also recruiting a Head of Business Development and together you will establish an office in Oslo, preferably in a co-working space or similar.

Is this you?

To be successful in this position you have a BS/MS in Business, Engineering, or a related field alternatively longer relevant professional experience. You have at least 3-5 years’ experience working in a customer success or account management role in the SaaS industry, preferably within energy tech. It is a plus if you have knowledge about the energy tech and related industries, with a keen interest in technology and innovation. Meritorious if you also have leadership, digital marketing experience and/or skills in negotiating. 

You are fluent written and oral in Norwegian and English. We expect you to have a high degree of digital usage in Microsoft Office and other relevant professional systems.

In this recruitment, your personal qualities will be of great importance! We are looking for a service minded and flexible person with ability to create nurturing relationships and tend to clients’ needs as they arises. You are solution oriented and a skilled communicator with strong administrative skills, interested in taking on a new challenge in a crucial position. To be successful in the role, you need to have an entrepreneurial mindset, ability to navigate complex situations, be driven and with client satisfaction as your highest priority. Your goal is growth, which you achieve through a collaborative spirit, ability to work with cross-functional teams and a driven personality and aim to always support your clients with the highest of quality.

Do you want to know more?

In this process SnerpaPower is working with Level Recruitment. To apply, please click the apply button. If you have further questions don´t hesitate to contact senior recruitment consultant Sissel Strand at +46 73 55 88 926. We will interview ongoingly so please register your application in English as soon as possible.

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